Shipping policy
Effective Date: March 2026
This Shipping Policy explains how orders are processed, fulfilled, and delivered when you purchase from Zebra Dolphin. All products in our store are made-to-order and fulfilled by our print-on-demand partner, Printful. This Shipping Policy is part of the Zebra Dolphin Terms of Use.
1. Order Processing Time
All items are custom-made once an order is placed. Because of this, orders are not shipped immediately. Processing (fulfillment) typically takes between 2 and 7 business days. During holidays, promotional periods, or times of high demand, processing times may be extended.
2. Shipping Time Estimates
Shipping times depend on the destination and the shipping method selected at checkout. These timeframes are estimates only and are not guaranteed. Delays may occur due to shipping carriers, customs processing, or peak seasons.
Estimated delivery times:
- United States: 3–5 business days
- Europe: 5–10 business days
- International: 10–20 business days
3. Shipping Rates
Shipping costs are calculated at checkout based on the delivery location, product type, and order size. We may offer free shipping promotions from time to time, which will be clearly stated on the website.
4. Order Tracking
Once an order has been shipped, a tracking number will be sent via email. Tracking information may take a few days to update after dispatch. Customers are responsible for monitoring their shipment using the provided tracking details.
5. Multiple Shipments
As Zebra Dolphin uses a global fulfillment network, items within the same order may be shipped separately. This means customers may receive multiple tracking numbers, and products may arrive at different times.
6. Customs, Duties, and Taxes
For international orders, customs fees, import duties, and taxes may apply. These charges are not included in the product price or shipping cost and are the responsibility of the customer. Zebra Dolphin is not responsible for delays caused by customs clearance.
7. Incorrect Shipping Address
Customers are responsible for ensuring that their shipping address is accurate at checkout. Zebra Dolphin is not liable for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, additional reshipping costs may apply.
8. Lost or Delayed Packages
If an order is significantly delayed or appears to be lost, customers should contact us at info@zebradolphin.com. We will work with the shipping carrier and Printful to investigate the issue. However, Zebra Dolphin is not liable for delays caused by shipping carriers, customs processes, or incorrect shipping information.
9. Damaged Packages
Please inspect your order upon reception. If you believe a product you purchased arrived damaged or defective, or you have received the wrong product, please contact us within seven (7) business days from the delivery date indicated on the tracking page at info@zebradolphin.com and provide the order number along with clear photographic evidence of the damage. We will coordinate with Printful to determine eligibility for a replacement or refund.
10. Unclaimed Packages and Delivery Issues
If a package is unclaimed and returned, the customer may be responsible for reshipping costs. Refunds, if issued, may be reduced by applicable shipping and handling fees. Please see our Refund and Return Policy for more information. Zebra Dolphin is not responsible for failed delivery attempts due to customer absence or for packages that are marked as delivered by the shipping carrier but are not received. We are also not responsible for any loss or theft that occurs after delivery.
